Can I just say a huge thanks for an excellent service all round - your guys were incredibly friendly, helpful and efficient and made the move a much more pleasant experience than expected!

Jon, Balham


Mail Forwarding


Mail Redirection

One of the many jobs you will do as you organise your move, is to inform your contacts of your new address. No matter how thorough you are, there’s a chance you could miss somebody or you may be sent post by a first-time contact. A good way to make sure you don’t miss any important letters is to arrange for Royal Mail to redirect your post. You should apply for redirection at least three weeks before the move, but as long as you leave at least five days, the service can still be set up.

How to arrange redirection

This can be done online at the Royal Mail’s website, at the post office or by post, using the application form which you can download and print from the website. Simply fill in the details of each person whose mail is to be redirected and either send or take the application form, complete with two types of proof of identity for each different surname. You must also enclose or take payment. If you apply by post, you can only pay by cheque, if you do it online you must pay using a credit or debit card registered to your old address and if you apply at the post office you can pay by cash, cheque and credit or debit card. You must select the option for all variations of first names to be redirected, otherwise only items addressed to the exact names on the form will be included. For example, a letter for James, but addressed to Jim would be returned to the sender.

What does the service include?

The post for everybody on the application form will be redirected once it reaches the sorting office for the old address – adding about a day to the delivery time – for as long as you have paid for the service to be carried out. The police recommend twelve months of redirection, but it is available for anything from three months to two years. It only covers Royal Mail post, so items sent via courier companies would not be redirected.



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